On top of the traditional challenges witnessed, luxury brands are facing new issues : accelerating the digitalization of their activity, searching relevant growth drivers, reorganizating and optimizating their inventory, strengthening the risk management and harmonizing the offer and the customer experience proposed, with still demanding, volatile and selective customers.
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What does the customer experience mean in terms of effort and results? Why is it so difficult to implement it? The expression "customer experience" is repeated over and over again, perhaps because the reflection has not yet come to an end. Too often, the customer experience is limited to taking into account customer satisfaction and unfinished business.
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Find out our consulting approach dedicated to the Travel Retail and Duty Free industry
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Abington integrates a new business: Financial Services / Bank and Insurance and is pleased to welcome Laurent Viegnes, Partner and Antoine de Vericourt, Director.
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